At Kurl Up, we do our best to achieve excellence and professionalism in providing customer service, for any range of customer needs within the limits of available, well-managed resources.
To accomplish this, we have provided our values below
Anticipating the needs of our customers and planning accordingly
Being cheerful and respectful with all interactions with any member on our team
Listening carefully and giving full consideration to the requests/concerns of our customers
Communicating honestly, nicely and to the best of our ability
Serving with high ethical standards in mind
Committing to these values
Feedback from our customers helps us determine whether we are meeting customer needs and expectations. It also helps us spot problems that need to be solved. We welcome both praise and constructive criticism from our customers in the long run. The purpose of this customer care policy is to establish high standards and procedures for everyone on our team in all customer interactions. We hope that everyone is satisfied with their experience or feels heard when coming to us with complaints or requests. This policy is not intended to cover complaints about interactions with specific members with our team.
Complaints, questions and requests should be resolved within 2 business days. However, please keep in mind that we are a team of full time college students with varying schedules, projects, papers, midterms and finals due. For this reason, there may be periods in where response times are slower. In such regard, all complaints, questions and requests should have a response time of no longer than 4 business days. If customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit. If the customer feedback is delivered by email, the acknowledgement should be given by email. If customer feedback is delivered by postal mail, the acknowledgement should be sent via telephone, postal mail or email, whichever is appropriate.
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